Questions and answers

On the home page, choose your hostel and a plan, enter your email, and pay with a card, a bank transfer or USSD. Your code shows on the screen as soon as the payment goes through, and we email it to you as well.

With an account, the code also stays under Your vouchers, so you can find it again without searching your email.

Connect to your hostel’s WiFi. A sign-in page opens; type the code there. If the page does not open by itself, open any website in your browser and it will appear.

The first time you sign in with the code, not when you buy it. A code bought today and used next week gets its full time from next week.

No. A code works only at the hostel you bought it for, because each hostel’s WiFi is its own network. If you move, buy for the new hostel.

Each plan says how many devices can be signed in at the same time. Signing in a device past that number is refused until another one signs out.

Type your code on the balance page. No account is needed. We also email you once when a voucher is running low.

Check the email you paid with, including spam. We also check every payment ourselves a few minutes after it is made, so a code that did not arrive at first is usually sent within 15 minutes, with nothing for you to do.

Still nothing after that? Message us with the email you paid with. If you paid and got no working code within 2 hours, you get the code or your money back: see the Refund Policy.

If you bought while signed in, open Your vouchers and press “Email me this code again”. If not, search your email for NetLink, or message us with the email you paid with.

When every access point in a hostel is down for 6 hours or more, students whose code was running can get the lost time back as a new code by email. We check each outage ourselves; downtime announced in advance for maintenance does not count, because you were told.

A code bought and delivered correctly is not refundable. Payment problems, codes that never arrived and hostel closures are: the Refund Policy says exactly when, and we decide within 3 working days.

Create an account, then apply from your dashboard with your hostel’s name, address and number of rooms. You keep your own internet connection (Starlink or other) and access points. Once we approve you, we connect your access points to our controller and open the hostel on NetLink as soon as they are online.

Once a month closes, we work out what your hostel sold in that month, take our agreed commission, and pay the rest into the bank account you set under Payouts. Every payout has a day-by-day statement you can check.

Yes. Under Plans you can add plans, change a name or price, and take a plan off sale. What a plan gives (time, data, devices) is fixed once it is made; to offer something different, add a new plan.

Book maintenance at least 24 hours ahead from your dashboard. Students are told before they buy, sales pause for the window, and downtime inside it earns no credits.