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Contact us

In effect from

Write to us about a voucher that is not working, a payment, a refund, or your personal data. We answer every message ourselves, 8 am to 10 pm, every day.

On this page

The short version

  • Email support@netlink.com.ng for anything about a voucher or payment.
  • Include the email you paid with and your voucher code, so we can find your order at once.
  • A refund request gets a decision within 3 working days.

This summary helps you find your way. The full text below is what applies.

1. How to reach us

We answer 8 am to 10 pm, every day. To check what is left on a voucher, you do not need to ask: the balance page shows it straight away.

2. What to include

These three details let us find your order without writing back to ask:

  1. the email you paid with
  2. your voucher code, or the payment reference from your receipt
  3. your hostel, and what went wrong

We will never ask for your card number, PIN, bank password or the one-time code a bank texts you. Anyone who does is not us.

3. Business details

Business name
NetLink
Address
No 14 Tunde Idiagbon Street, Kulende Estate, Ilorin, Kwara State